Shipping: Transit times vary depending on method selected see chart below. Shipping estimates are from day of shipping not from day of order
» Free shipping offers via USPS are not insured and do not carry a guaranteed day of delivery. By entering promocode buyer assumes risk and indicates agreement to these terms.
» Free 1st class mail with 2.89 insurance fee. Delivery averages 3-21 days, Insured for up to $50.00, Day of delivery not guaranteed.
» USPS Priority Mail ($8.00) - Delivery averages 3- 10 days, Insured for up to $50.00, Day of delivery not guaranteed
» UPS Ground - Delivery averages 5 Business days, Day of delivery not guaranteed, Trackable, Insured for full value
» UPS 3 Day Select - Delivery 3 Business days (day of shipping does not count) Trackable, Insured for full value
» UPS Second Day - Delivery 2 Business days (day of shipping does not count) Trackable, Insured for full value
» UPS Next Day Air - Delivery next Business day , Trackable, Insured for full value
» UPS Next Day Air - Saturday - Delivery Next Day on Saturday, Trackable, Insured for Full value
» USPS Express Delivery ($25.95) - Delivery 1-3 Days , Delivered 365 days a year including Holidays and Sundays, Insured up to $100.00, Limited Tracking
» USPS International ($8.00) - Delivery averages 1-3 weeks, Not Insured, Not Trackable . Any additional duties, fees or taxes are buyers responsibility.
» UPS International ($40.00) - Delivery averages 3-5 Business days, Trackable, Insured for Full value. Any additional duties, fees or taxes are buyers responsibility.

Back Order Policy: A backorder is automatically created when your request exceeds our inventory.
If an item is out of stock you will be notified via email. If your order contains (1) one or more items that are out of stock we may at our discretion split the order into multiple shipments unless otherwise instructed. The items that are in stock at the time of the initial order will ship via the shipping method originally selected. All items that are out of stock will ship at our expense via first class mail when they become available.

Return/Exchange Policy: We will gladly take returns or exchanges for all items (unless otherwise noted) as long as an authorization is obtained within 3 days of receipt and return is received within 1 month of authorization; all sale, discounted, discontinued/retired items and custom purchases are final. Items may be exchanged for store credit within 14 days of receipt with authorization. Please contact customer service 402-926-3479 ext 1 for additional details. There is a 20% restocking fee on all non-customized items. THERE ARE NO REFUNDS OR EXCHANGES ON CUSTOMIZED ITEMS.

RETURNS/EXCHANGES/REPAIRS Returns, Exchanges and Repairs are processed in the order they are received , Although We strive to process them in a timely manner please allow 4-6 weeks for your request to be processed. Please allow additional time during and after Peak Holidays such as Valentine's Day , Mother's Day and Christmas.

100% Safe: All orders are placed on our secure server.

Contact info: customerservice@elisailana.com for all questions related to this site navigation and/or your order. help@elisailana.com to track your order.

Customer Service: 402-926-3479 ext 1