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FAQ's

My package shows that it was delivered by the post office but I didn't receive it
Go to www.usps.com and click on "file a claim" on the left hand side of the screen.

I received a damaged or defective item
Please contact customer service immediately, at 402-926-3479. Please have your order number and details on the damaged or defective merchandise. We will instruct you on how to proceed.

I am missing an item
Please contact our customer service department at 402-926-3479 with your order number and missing item number. We will instruct you on how to proceed.

I received the wrong item
Please contact our customer service department at 402-926-3479. If the correct item is in stock, we will ship it to you immediately. Your credit card will be charged for the correct item. However, you will be refunded immediately once our merchandise has been returned.

Back Orders
We carry an extensive inventory. However, due to the unpredictability of PANDORA inventory shipments, we cannot guarantee availability of all items shown on our website at all times. If your order contains (1) one or more items that are out of stock we may, at our discretion, split the order into multiple shipments unless otherwise instructed. The items that are in stock at the time of the initial order will ship via the shipping method originally selected. All items that are out of stock will ship at our expense via first class mail when they become available. Most items become available within 1-3 weeks.

Can I ship a package to another address?
Yes, you can. Your ship-to address can be different from your billing address. (Your billing address must match your credit card given.) However, only one ship-to address can be indicated per order. For example, to send one package to your house and another package to someone else as a gift, you must place two orders, and both of these orders would have the same bill-to address.

Privacy Policy
Elisa Ilana will not sell or give your information to any other party. When you place an order, your name, contact information, billing, and shipping information are retained in our system. Your credit card information is not stored for safety reasons. As an extra level of security we use the latest SSL encryption technology.


When ordering and wanting the item sent to a third party
Elisa Ilana will use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We will not share this information with outside parties except to the extent necessary to complete that order.