FAQ's
My package shows that it
was delivered by the post office but I didn't receive it
Go to www.usps.com and click on "file a
claim" on the left hand side of the screen.
I received a damaged or
defective item
Please contact customer service
immediately, at 402-926-3479. Please have your order number and details on the
damaged or defective merchandise. We will instruct you on how to proceed.
I am missing an item
Please contact our customer service
department at 402-926-3479 with your order number and missing item number. We
will instruct you on how to proceed.
I received the wrong item
Please contact our customer service
department at 402-926-3479. If the correct item is in stock, we will ship it to
you immediately. Your credit card will be charged for the correct item.
However, you will be refunded immediately once our merchandise has been
returned.
Back Orders
We carry an extensive inventory.
However, due to the unpredictability of PANDORA inventory shipments, we cannot
guarantee availability of all items shown on our website at all times. If your order contains (1)
one or more items that are out of stock we may, at our discretion, split the
order into multiple shipments unless otherwise instructed. The items that are
in stock at the time of the initial order will ship via the shipping method
originally selected. All items that are out of stock will ship at our expense
via first class mail when they become available. Most items become available
within 1-3 weeks.
Can I ship a package to
another address?
Yes, you can. Your ship-to address can
be different from your billing address. (Your billing address must match your
credit card given.) However, only one ship-to address can be indicated per
order. For example, to send one package to your house and another package to
someone else as a gift, you must place two orders, and both of these orders
would have the same bill-to address.
Privacy Policy
Elisa
Ilana will not sell or give your information to any other party. When
you place an order, your name, contact information, billing, and
shipping information are retained in our system. Your credit card
information is not stored for safety reasons. As an extra level of
security we use the latest SSL encryption technology.
When ordering and wanting the item sent to a third party
Elisa
Ilana will use the information you provide about someone else when
placing an order only to ship the product and to confirm delivery. We
will not share this information with outside parties except to the
extent necessary to complete that order.